To correctly download video, please make sure the CopVu USB/ RS232 connection cables are connected properly to the computer ports.
6.0 Service Pack 2
Posted in Uncategorized on May 7, 2010 by jvanman6.0.2 Service Pack is now available. This SP had a few updates that helped with Video Review and a few other features. It will be mailed out soon to all customers. If you need a copy immediately, call Customer Service to get a copy sent to you. 866-384-8567
The following link is a PDF document of all the features and how to install the service pack.
Warranty
Posted in Uncategorized on April 16, 2010 by wgvcsIs your warranty up to date?
We have been seeing an increasing number of agencies who’s warranty is not up to date. Is your agency’s?
If you have no idea; give us a shout here at WG Customer Service. We will help you out and let you know.
Then again if you know that you are out of warranty, make sure you let us know that as well. There are some great programs available right now, so don’t miss out.
Stay safe out there!
Watch Guard CS Team
Posted in Uncategorized on March 25, 2010 by jvanman
CopVu is available for purchase. It is a wearable video camera, that is easy to use like the DV-1 system.
Check it out here
Posted in Uncategorized on March 24, 2010 by jvanman
Check out the Knowledge Base with troubleshooting steps and tips/tricks.
New Blog!
Posted in Uncategorized on March 22, 2010 by wgvcsWelcome to our new blog home! We are in the process of upgrading everything here at WGV including our weblog. We will be adding breaking news and anything we can think of to make your experience with Watch Guard even better. We hope you will come back often and see what news we have posted each day!!!
Thanks,
Your Watch Guard Customer Service Team
